HR

Legal information

Privacy policy

What we do with your personal data and how we protect it.

This is an English translation provided for information. In the event of any discrepancy, the Croatian version prevails.

AQUAE VIVAE d.d. undertakes to protect its customers’ personal data by collecting only the basic customer and user data necessary to fulfil our obligations. We inform customers how the collected data is used and regularly give them a choice about the use of their data, including whether or not they want their name removed from lists used for marketing campaigns. All user data is kept strictly confidential and is available only to employees who need it to do their job. All employees of Aquae Vivae d.d. and the company’s business partners are responsible for respecting the principles of privacy protection.

Who is responsible for processing your personal data?

Aquae Vivae d.d.
Antuna Mihanovića 1a
49217 Krapinske Toplice, Croatia
OIB (tax no.): 90416109799
Phone: +385 49 234 333
Director: Martina Crljen

1. Introduction

  1. The privacy of visitors to our website www.aquae-vivae.hr is very important to us, and we are committed to protecting it. This policy explains what we do with your personal data.
  2. Consenting to our use of cookies in accordance with the terms of this policy when you first visit our website allows us to use cookies every time you visit our website.

2. How we collect your personal data

The following types of personal data may be collected, stored and used:

  • Information about your computer, including your IP address, geographical location, browser type and version, and operating system.
  • Information about your visits to and use of this website, including the referral source, length of visit, page views and website navigation paths.
  • Information you enter when you register on our website.
  • Information you enter when you create a profile on our website.
  • Information you enter to subscribe to our emails and/or newsletters.
  • Information generated while you use our website, including when, how often and under what circumstances you use it.
  • Information relating to anything you buy, services you use or transactions you make through our website, including your name, address, telephone number and email address.
  • Information you post on our website with the intention of publishing it on the internet.
  • Any other personal data you send us.

3. Use of personal data

Personal data submitted through our website will be used for the purposes set out in this policy or on the relevant pages of the website. We may use your personal data to:

  • administer our website and business
  • personalise our website for you
  • enable your use of the services available on our website
  • send you goods purchased through our website
  • supply services purchased through our website
  • send you statements, invoices and payment reminders, and collect payments from you
  • send you email notifications that you have specifically requested
  • send you our email newsletter if you have subscribed to it (you can unsubscribe at any time)
  • send you marketing communications relating to our business or the businesses of third parties that we think may interest you
  • deal with enquiries and complaints made by you or relating to our website
  • keep our website secure and prevent fraud
  • verify compliance with the terms and conditions governing the use of our website
  • other purposes

We will not, without your express consent, supply your personal data to any third party for its own direct marketing or that of any other third party.

4. Disclosure of personal data

We may disclose your personal data to any of our employees, officers, insurers or professional advisers insofar as reasonably necessary for the purposes set out in this privacy policy.

We may disclose your personal data:

  • to the extent that we are required to do so by law;
  • in connection with any ongoing or prospective legal proceedings;
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Except as provided in this privacy policy, we will not provide your personal data to third parties.

5. International data transfers

  • Information that we collect may be stored, processed in and transferred between any of the countries in which we operate, to enable us to use the information in accordance with this policy.
  • Personal data that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
  • You expressly agree to the transfers of personal data described in this section.

6. Retention of personal data

  1. Section 7 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
  2. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
  3. Without prejudice to Article 7-2, we will usually delete personal data falling within the categories set out below:
    1. the type of personal data will be deleted
  4. Notwithstanding the other provisions of section 7, we will retain documents (including electronic documents) containing personal data:
    1. to the extent that we are required to do so by law;
    2. if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
    3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

7. Security of your personal data

  1. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal data.
  2. We will store all the personal data you provide on our secure (password- and firewall-protected) servers.
  3. All electronic financial transactions entered into through our website will be protected by encryption.
  4. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
  5. You are responsible for keeping the password you use to access our website confidential; we will not ask you for your password (except when you log in to our website).

8. Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to make sure you understand any changes to this policy. We may notify you of changes to this policy by email or through the private messaging system on our website.

9. Your rights

You may instruct us to provide you with any personal data we hold about you; the provision of such information is subject to:

  1. the supply of appropriate evidence of your identity.

We may withhold the personal data that you request to the extent permitted by law.

You may instruct us at any time not to process your personal data for marketing purposes.

In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will give you an opportunity to opt out of the use of your personal data for marketing purposes.

10. Third-party websites

Our website includes hyperlinks to, and details of, third-party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

11. Updating information

Please let us know if the personal data we hold about you needs to be corrected or updated.