About us
Corporate values
The code of ethics of Aquae Vivae d.d. is the fundamental document setting out our moral principles and professional ethics, and the obligations and responsibilities of the management board, directors and employees.
Principles and values
What we build on
Our growth strategy aims to create solid and sustainable value in economic, financial, social and environmental terms, founded on the trust of all our partners.
Integrity
We pursue our goals honestly, fairly and responsibly, respecting the rules, professional ethics and the contracts we sign.
Excellence
We strive for constant improvement: we look ahead, anticipate challenges, nurture the creativity that leads to innovation and value what we achieve.
Transparency
Openness in how we act, communicate and contract allows all our partners to make independent, informed decisions.
Respect for diversity
We connect the broad scope of our business with the local community: we think globally without losing sight of the individual.
Equality
We remove all discrimination from our conduct and respect differences of gender, age, religion, political views, language and ability.
The value of the individual
The value of every person guides what we do; by listening and through dialogue we keep improving our relationships with partners.
Responsible use of resources
We use all resources carefully, avoid waste and give priority to sustainable solutions.
About the code of ethics
The code is the company’s main means of preventing breaches of the laws and standards that apply to its business. It is the fundamental document of the principles and values of proper conduct, but it does not foresee every possible situation or set out every activity within the company in detail.
The code complies with the law, and observing it is a binding part of the contractual obligations of the company’s directors, management board, employees and associates. Aquae Vivae also strives to apply it as a standard of excellence in its relationships with all its long-standing partners – suppliers, customers and other private and business entities.
Employees
Every employee is responsible for preserving the company’s integrity by following the Code of Ethics. The company provides its employees with:
- proper recruitment procedures, with consistent and fair treatment of all candidates
- equal opportunities for professional growth and development, and access to training programmes
- the opportunity to express opinions and views, for the sake of innovation and a better business
- respect for the dignity of every employee and for the particular environment in which they work
- respect for the Labour Act and employment contracts
- protection of personal data and protection from any form of discrimination at work
- training in working safely for every job
Employees undertake to:
- respect the Labour Act and their employment contract
- respect everyone they meet at work, without any discrimination
- handle tools and machinery according to the instructions for working safely
- act in a way that contributes to the prosperity of the company and of themselves
- report to the management board any action that endangers the company or other employees
- use resources – food, consumables and energy – responsibly and efficiently
Business partners
Relationships with business partners are key to the company’s success and are built on fairness, openness and mutual satisfaction:
- we choose suppliers objectively and systematically, for long-term and reliable cooperation
- we communicate clearly, in both directions and in good time
- we honour our contracts: delivery and payment deadlines and the quality of products and services
- we protect information about our partners and keep business secrets
- we avoid conflicts of interest
Guests and visitors
Our guests’ satisfaction and trust are at the heart of our daily work. We keep improving quality, with a special focus on an individual approach to every guest:
- we provide clear and truthful information
- we handle every contact with guests professionally, hospitably, fairly and promptly
- we protect guests’ personal data and respect their privacy
- our services and facilities are open to everyone, without any discrimination
- we give accurate information about prices, opening hours, the type and quality of our services and the right to make a consumer complaint
- we discreetly explore our guests’ needs in order to improve our facilities and services
Ecology
As an important business in the community, we are aware of our role in sustainable development. We operate in line with sustainable development regulations, reduce emissions and waste, recycle and do not waste raw materials. We use energy efficiently, encourage renewable sources, and buy food and raw materials from suppliers who respect local and international regulations and are committed to sustainable development.