This is an English translation provided for information. In the event of any discrepancy, the Croatian version prevails.
At AQUAE VIVAE we always strive to provide services and products of the highest quality. If you feel we have not met your expectations, we want to know – so that we can improve our work.
In accordance with Article 10 of the Consumer Protection Act, you can make a complaint in these ways:
- By post: AQUAE VIVAE D.D., Ulica Antuna Mihanovića 1a, 49217 Krapinske Toplice
- By email: info@aquae-vivae.hr
- In person: at our registered office at the address above
Please include in your complaint:
- Your first and last name
- Contact details (address, phone or email)
- A detailed description of the complaint
Once we receive your complaint, we will send you a written acknowledgement of receipt. We will reply to your complaint no later than 15 days from the day we receive it.
Your feedback is valuable to us – we see every complaint as a chance to improve our services.